It Service Desk Technician

Salary estimates are based on 213 salaries submitted anonymously to glassdoor by service desk technician employees.

It service desk technician.

Working as a help desk technician affords the opportunity to develop and hone skills learn on the job and build confidence in interacting with. Apply to it technician senior it technician help desk analyst and more. Apply to technical support specialist it technician senior it technician and more. Employment of help desk technicians and computer support specialists is expected to increase by 10 from 2018 to 2028 faster than the 5 average for all stateside occupations.

The most successful resume samples for this job mention duties such as taking phone calls answering to customer inquiries diagnosing technical issues running tests troubleshooting equipment and updating software. They answer questions or resolve computer problems and may provide assistance concerning the use of computer hardware and software. The goal is to create value for clients that will help preserve the company s reputation and business. Help desk technician jobs now available.

Help desk technicians provide support to end users by phone on email or on site. It service desk technicians provide technical assistance to computer users. The national average salary for a service desk technician is 44 435 in united states. They are responsible for troubleshooting problems faced by the end users of pcs laptops and mobile phones by identifying issues and analyzing.

A help desk technician must be proficient in identifying and rectifying it issues but the level of experience required is relatively low making this is a great platform for career progression. An excellent help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The service desk technicians extend technical support to all internal it and non it employees as well as customers facing problems related to hardware software and networking. They must also be customer oriented and patient to deal with difficult customers.